SHIPPING & RETURNS

Effective Date: October 26, 2025
Last Updated: October 26, 2025

1. Overview

At MJ Specialty Coverings LLC, we take pride in offering high-quality, patent-pending products. Your satisfaction is important to us, and we want you to feel confident in your purchase.

Because many of our items are custom or specialty products, we have specific guidelines for returns and refunds outlined below.

2. Eligibility for Returns and Refunds

To be eligible for a return or refund:

• The item must be unused, in its original packaging, and in the same condition you received it.

• Your request must be submitted within 30 days of receiving your order.

• Proof of purchase (such as your order number or confirmation email) must be provided.

• Certain items are not eligible for return or refund:

• Custom-made or personalized products

• Items marked as “Final Sale” or “Clearance”

• Gift cards or downloadable digital products

• Products damaged by misuse, improper handling, or normal wear and tear

3. Return Process

If you believe your product is eligible for return:

1. Email info@mjspecialtycoverings.com with your order number and photos of the item (if damaged or defective).

2. Our team will review your request and provide return instructions if approved.

3. Once the return is received and inspected, we will notify you of the approval or rejection of your refund.

You are responsible for return shipping costs unless the product arrived defective or we sent the wrong item.

4. Refunds

If your return is approved:

• A refund will be issued to your original method of payment within 5–10 business days after we receive and inspect the item.

• Shipping charges are non-refundable, except in cases of our error (e.g., defective or incorrect item).

• If you paid with a credit card or PayPal, please allow additional time for your bank or provider to post the refund.

5. Exchanges

We only replace items if they are defective or damaged upon arrival.
If you need an exchange for the same item, contact us at info@mjspecialtycoverings.com within 30 days of delivery.

6. Damaged or Defective Items

If your product arrives damaged or defective:

• Please contact us within 30 days of delivery at info@mjspecialtycoverings.com with photos and a brief description.

• We will review and, if applicable, offer a replacement or refund at no additional cost.

7. Shipping Returns

To return an item, please mail it to:
MJ Specialty Coverings LLC
📬 P.O. Box 1287
Ellaville, GA 31806-1287

Please include your name, order number, and reason for return inside the package.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

8. Non-Returnable Circumstances

We cannot accept returns or issue refunds for:

• Items returned after 30 days of delivery

• Used or altered products

• Items returned without prior approval

• Custom, made-to-order, or patent-protected specialty products that cannot be resold

9. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank account or credit card statement again.

2. Contact your payment provider — it may take additional time to process.

3. If you’ve done all of this and still haven’t received your refund, please contact us at info@mjspecialtycoverings.com.

10. Contact Us

For questions or concerns about our return and refund policy, please contact us at:

MJ Specialty Coverings LLC
📧 Email: info@mjspecialtycoverings.com
🌐 Website: www.mjspecialtycoverings.com
📬 Mailing Address: P.O. Box 1287, Ellaville, GA 31806-1287